Last Updated: March 17, 2020

We’re keeping an eye on the COVID-19 situation and will update existing and prospective students as more information becomes available, and we will continue to update these FAQs.


Are in-person classes canceled?

Kaplan’s top priorities are the health and safety of employees, students, customers, and the community while continuing to provide the highest quality educational programs and support under any circumstances. As you are aware, things in our communities continue to change rapidly relative to COVID-19.  In response, we’ve made the decision to cancel all live, in-person classes indefinitely.

If you have registered for a live, in-person class, we are notifying all customers and whenever possible, we will provide you with other options, such as online, self study, or virtual live online classes to ensure you receive the education and support you need from Kaplan.  In many cases, we can help you find an alternative online option so you can continue with your educational program.  If that is not an option, we will reschedule once we have re-established live, in-person classes at your location.

If you have questions or concerns, please contact us at the following phone numbers:

  • Kaplan Financial and College for Financial Planning: contact us at 800-824-8742
  • Kaplan Schweser: contact us at 877-311-9770
  • Kaplan Real Estate Education: contact us at 800-636-9517
  • JY Monk: contact us at 877-788-3885
  • PPI: contact us at 650.593.9119

Please remember, even if you are feeling a little unwell, please stay home. Staying home when sick is the best way to prevent the spread of germs. We will work with you to make up a class or provide other online or self study options so you can complete your education successfully.

What if my company or association is hosting a class at my location?

If your company, society, or association has arranged for a Kaplan program at your location, any decisions regarding changes to the delivery of the program will be made jointly between Kaplan and your organization.

Kaplan or your employer will notify students via email of any program changes at your location. Feel free to contact your company, association, society, or other representative for further details

Is Kaplan offering any free resources to workers laid-off or furloughed due to the coronavirus pandemic?

Yes, we are offering free online education and skills development courses to individuals who have been furloughed or laid off from their jobs due to the COVID-19 pandemic. We have created a self-enrollment portal that will permit individuals to choose from a variety of online training courses that aim to help people develop and hone both personal and career skills. There are more than 30 courses available, including:
  • Interviewing skills, resume writing, and salary negotiation;
  • Working remote and managing remote teams;
  • Decision-making techniques and critical thinking skills;
  • Fundamentals of data and analytics;
  • Personal financial planning basics;
  • Introduction to sustainable investments;
  • Financial basics for kids.

Individuals can access the portal directly through

What are my options if I want to minimize my contact with others?

Whenever possible, we have options for live online and / or self-paced online self-study options. As the need arises, we will proactively move education experiences to online options.

What should I do to protect myself and others from spreading the virus?

Follow the guidelines laid out by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC):

  • Wash your hands frequently with soap and water for at least 20 seconds
  • Avoid close contact with people who are sick
  • Practice respiratory hygiene: cover your cough or sneeze with a tissue
  • If you have fever, cough, or difficulty breathing, seek medical care early
  • Stay informed and follow the advice given by your healthcare provider
  • Stay home when you are sick
  • Clean and disinfect frequently touched objects and surfaces